Rappi optimises the management of its computer equipment

Rappi is a Colombian multinational company that acts as an intermediation platform for various types of users and is currently present in 9 Latin Americancountries (Mexico, Costa Rica, Colombia, Peru, Ecuador, Chile, Argentina, Uruguay and Brazil) and more than 200 cities. It has offices in Bogotá, São Paulo and Mexico City.

Success story:

  • Need:Supply of computer equipment under the subscription modality, administration and support of the same.
  • Solution:DAAS - Devices as a Service
  • Results:The solution of devices as services was implemented with growth in equipment during the period. The management of 100% of the support cases and processing of warranties to manufacturers within the agreed timeframe has been achieved; the proper performance of preventive maintenance and the activities of incident response have allowed the number of monthly reports of equipment failures to be less than 1% of the total equipment.
  • Tags:Devices as a Service, DaaS, equipment, service, service


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