Helpdesk and support with Bureau Veritas
They are a leading global testing, inspection and certification services company. They are present in all sectors of the economy with solutions and services that empower business, avoid risk, improve operational performance and protect our customers' reputation and brand. They support companies of all sizes and industries with over 190 years of experience.
Success story
- Need:Administration and support for the Workplace environment acquired by BUREAU VERITAS COLOMBIA LTDA from Ofi.
- Solution:Help Desk - Device-as-a-Service
- Results:100% of the support cases and processing of warranties to manufacturers were managed within the agreed times; the proper implementation of preventive maintenance and incident response activities allowed the number of monthly reports of equipment failures to be less than 1% of the total equipment.
- Tags:Helpdesk, Helpdesk, DaaS, Device-as-a-Service, Help desk