BASF adds Chatbots

In 2020, BASF starts the project of fast and effective interaction with customers through the cognitive solution of ChatBot, where Ofi proposes from experience, the implementation of the project generating an improvement in the indicators of response to customers and users of the German chemical company.

Success story

  • Need:To have an easily accessible communication channel so that customers can check the status of purchase orders placed, customers from Colombia, Chile and Peru.
  • Solution: Cognitive Robot - ChatBot
  • Results:Increased customer satisfaction, improved response times, assertiveness in the information provided, release of 50% of advisors' time.
  • Tool:BotMaker - AWS
  • Tags:Chatbot, automation, botmaker, robot, robot


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